HOW CAN WE HELP?
Current Ironstack clients can reach our support team through the client portal, by phone or by email. For sales and general questions, visit our Contact page. Client PortalCall (989) 321-9560GET SUPPORT
Choose the fastest way to reach us
Client Portal
Submit a new ticket, check the status of an open request and see updates from our team.
Phone Support
Talk with our team directly. Best for urgent issues that are stopping work.
(989) 321-9560
Email Support
Send us the details, including any error messages or screenshots, and our team will follow up.
WHICH OPTION SHOULD I USE?
Match the channel to the problem
Picking the right channel helps us get to your issue faster.
Something Is Down
If a system, your internet or your phones are down and people can’t work, call us right away.
Possible Security Issue
Clicked a suspicious link or seeing something strange? Stop using the device, don’t try to fix it yourself and call us immediately.
Everyday Requests
New user setups, software installs, access changes and questions are best submitted through the client portal or by email.
BEFORE YOU REACH OUT
Help us solve it faster.
Including a few details with your request lets our team start working on it right away, without extra back and forth.
- Your name, company and best callback number
- What is happening and when it started
- Any error messages or screenshots
- How many people or devices are affected
- Anything that changed recently
FAQ
Support
questions,
answered
Have a question we didn’t cover? Our team is happy to talk it through.
How do I get access to the client portal?
If you don’t have portal access yet, call us at (989) 321-9560 or email [email protected] and we’ll get you set up.
How do I check the status of my request?
Log in to the client portal to see your open tickets, their status and updates from our team.
What is the best way to report an urgent issue?
Call us at (989) 321-9560. Phone is the fastest way to reach our team when something is stopping work or you suspect a security issue.
Is support included in my plan?
Depending on your plan, managed IT can include unlimited remote support during business hours. Onsite and after-hours services may be billed separately depending on your agreement.
I am not an Ironstack client yet. Who should I contact?
Visit our Contact page or request a quote, and our team will help you find the right solution. If you think you have been breached, call us immediately at (989) 321-9560.
WHO WE SERVE
Let’s talk IT
Whether you’re dealing with recurring issues or planning for what’s next, our team can help you think through the right approach. No pressure, just clear guidance.
(989) 321-9560
[email protected]
2101 Bay City Rd, Midland, MI 48642